WHEN WILL MY ITEM BE SHIPPED?
Order before 9th December to guarantee delivery before the 25th in UK. Order before 28th November to guarantee delivery outside the UK before the 25th. We are closed from 24/12/20 – 04/01/21.
Due to the number of orders we are receiving and to help protect our team and operate safely orders may take up to 10-14 days to process and deliver.
Items are mailed out 2-5 business days (Please not this may be longer between mid November and December) after full payment has been received and cleared. We will notify you once your purchase has been dispatched.
HOW LONG DOES DELIVERY TAKE?
Within UK (2ND CLASS): 2-5 business days (approx.) from date shipped.
Within UK (1ST CLASS): 1-2 business days (approx.) from date shipped.
Within UK (TRACKED): Arrives next day from date shipped (Requires signature).
International: please allow up to 28 days (approx.).
Please note: Deliveries may take slightly longer over the Christmas period.
Please note that these delivery times are estimates from Royal Mail and we cannot guarantee them. Because we cannot control this service in any way Law & Moore may not be held responsible in any way for late or non-deliveries.
WHERE ARE MY ITEMS SHIPPED FROM?
All items are shipped from the UK.
HOW ARE MY ITEMS SHIPPED?
Orders shipped as regular lettermail UK 1st and 2nd class (Royal Mail) do not have tracking information.
All International orders are posted using standard Airmail and do not have tracking information.
UK Tracked delivery will be tracked and will arrive the next day after date shipped (e.g Shipped 15th Jan – Delivered 16th Jan).
Please note some items may arrive separately.
REFUND AND RETURN POLICY
We gladly accept returns and exchanges
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
All items must be in resalable condition on return to us.
Please note that we have to deduct the return fee of 15% of the order total from your refund, as all items have been produced individually for you.
We do not refund the postage cost.
We do not refund on lost orders until a 28 day postage period has elapsed. We do not pay for the item to be returned to us.
We don’t accept cancellations
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns or exchanges for:
- Custom or personalised orders
- Digital downloads
- Items on sale